Disclaimer
Pricing and Tax Information
All prices on this website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).
Security with Credit Cards and payments
Canningvale do not store or database any credit card details within the Canningvale website database. Pending payments are processed via eWay once authorised.
All payments are processed via a 128bit SSL connection to eWay - Australia's leading payment gateway. For further security information on eWay you can visit their website www.eway.com.au
We currently accept VISA, MASTERCARD and AMERICAN EXPRESS transactions via our online store.
Shipping
Delivery - Australia
All purchases will be dispatched within 3 working days. Delivery will be within
10 working days after dispatch. Orders to total (after discount) of $100 or
more will be delivered free of freight charges within Australia. Orders to
total (after discount) of less than $100 will incur a $14 delivery fee within
Australia. Orders to Post Office Boxes are currently not supported.
Delivery - New Zealand
All purchases will be dispatched within 5 working days. Delivery will be within
14 working days after dispatch. Orders to total (after discount) of NZD200 or
more will be delivered free of freight charges within New Zealand. Orders to
total (after discount) of less than NZD200 will incur a NZD20 delivery fee within
New Zealand.
Delivery - Singapore
All purchases will be dispatched within 5 working days. Delivery will be within
14 working days after dispatch. Orders to total (after discount) of SGD200 or
more will be delivered free of freight charges within Singapore. Orders to
total (after discount) of less than SGD200 will incur a SGD20 delivery fee
within Singapore.
Delivery - United States of America
All purchases will be dispatched within 5 working days. Delivery will be within
14 working days after dispatch. All orders to Continental USA will incur a
USD$40 delivery fee. Please note we only deliver to Continental USA.
Returns Policy
At Canningvale, we pride ourselves on the quality of our product range. We're confident you'll find the perfect towel or home textile product from our range.
If you're not satisfied with your product for any reason, simply return it within 30 days in its original packaging, unwashed & unused with your proof of purchase for a full refund (less postage & handling) to the following address:
Canningvale Australia Ltd
Customer Service
PO Box 4271
Richmond VIC 3121
Please contact our Customer Service Team on 1 800 801 728 (Toll Free) to receive a return authority number. This will help us identify your return and facilitate a quicker refund.
Refunds will be credited against your original method of purchase, and will be confirmed by email.
If you have any further questions or require more information, please contact us on 1 800 801 728.
** Please allow for slight variation of colours depending on monitor settings
Your Privacy
The Privacy Act National Privacy Principles (amended 21 December 2001) imposed new regulations for the collection, use and disclosure of personal information, plus other matters including data quality and security, openness, access and correction.
No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice. All links to other websites included on this website are provided for convenience only and Canningvale does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information or services on any other website.
Canningvale as manager of this website does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information provided.
If you choose to email us or complete forms on the website your contact details and information that you provide will be data based. It is your right to ask for disclosure of any of your personal information that may be held and on request we will remove your details from our records.
For further information regarding compliance with the Act, visit the Privacy Commissioner's website at www.privacy.gov.au
