Policies
Pricing and Tax Information
All prices on this website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST).
Security with Credit Cards and payments
Canningvale do not store or database any credit card details within the Canningvale website database. Pending payments are processed via eWay once authorised.
All payments are processed via a 128bit SSL connection to eWay - Australia's leading payment gateway. For further security information on eWay you can visit their website
We currently only accept VISA and MASTERCARD transactions via our on-line store.
AMERICAN EXPRESS transactions are not supported.
Shipping
All purchases will be shipped within 10 working days. Generally delivery will be received within 7 working days of shipping. Orders with a Goods Total (after Coupon Code Discount) of $100 or more will be delivered free of freight charges within Australia. Orders with a Goods Total (after Coupon Code Discount) of less than $100 will incur a $14 delivery fee within Australia, including GST. Orders outside of Australia are not currently supported through this website. Please contact Canningvale directly if you wish to arrange a special order.
Returns Policy
At Canningvale, we pride ourselves on the quality of our product range. We're confident you'll find the perfect towel or home textile product from our range.
If you're not satisfied with your product for any reason, simply return it within 30 days in its original packaging, unwashed & unused with your proof of purchase for a full refund (less postage & handling) to the following address:
Canningvale Australia Ltd
Customer Service
PO Box 4271
Richmond VIC 3121
Please contact our Customer Service Team on 1 800 801 728 (Toll Free).
Refunds will be credited against your original method of purchase, and will be confirmed by email.
If you have any further questions or require more information, please contact us on 1 800 801 728.
Your Privacy
The Privacy Act National Privacy Principles (amended 21 December 2001) imposed new regulations for the collection, use and disclosure of personal information, plus other matters including data quality and security, openness, access and correction.
No warranty is given that the information is free of infection by computer viruses or other contamination, nor that access to the website or any part of it will not suffer from interruption from time to time, without notice. All links to other websites included on this website are provided for convenience only and Canningvale does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information or services on any other website.
Canningvale as manager of this website does not accept any responsibility for the accuracy, availability, or appropriateness to the user's purposes, of any information provided.
If you choose to email us or complete forms on the website your contact details and information that you provide will be data based. It is your right to ask for disclosure of any of your personal information that may be held and on request we will remove your details from our records.
For further information regarding compliance with the Act, visit the Privacy Commissioner's website at www.privacy.gov.au
