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Frequently Asked Questions

Delivery and Payment

What are your standard Delivery times and costs?

Do you ship Internationally?

What payment options do you offer?

How do I redeem my voucher?

My voucher code is not working. What do I do?

I have not received my order confirmation email.

Can I buy Canningvale products in-store?

What if I've forgotten my Account password?

Can I alter my existing order?

Are my details safe with Canningvale?

What If I have received an error during Checkout?

Customer Service

How do I contact Canningvale?


What are the standard Australian bed dimensions?

Will Canningvale bedding fit my bed?

What does GSM mean?

What does Thread Count mean?

What does 'veloured' mean?

How do I care for my Canningvale products?

Are Canningvale textile and manchester products Azo Dye Free?

My Account and Details

How do I create a Canningvale account?

I would like to unsubscribe from Canningvale newsletters and emails.

Do you share my Account details with anyone?


Can I become a wholesaler?

Haven't found the answer to your query? Contact our Customer Service Team or use the Live Chat function on our website.