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Frequently Asked Questions

Canningvale Referral Program

What is our referral program?

How does your referral program work?

Are there any restrictions to the referral program?

Referrer: How long does it take to receive the referral credit?

Referrer: How do I use my referral credit?

Referrer: How long is my store credit valid?

Referrer: Can you give me a breakdown of how much I can earn?

Referred friend: Can you give me a breakdown of how much I have to spend for my referrer to earn store credit?

Delivery and Payment

What are your standard Delivery times and costs?

Do you ship Internationally?

What payment options do you offer?

How do I redeem my voucher?

My voucher code is not working. What do I do?

I have not received my order confirmation email.

Can I buy Canningvale products in-store?

What if I've forgotten my Account password?

Can I alter my existing order?

Are my details safe with Canningvale?

What If I have received an error during Checkout?

Customer Service

How do I contact Canningvale?


What are the standard Australian bed dimensions?

Will Canningvale bedding fit my bed?

What does GSM mean?

What does Thread Count mean?

What does 'veloured' mean?

How do I care for my Canningvale products?

Are Canningvale textile and manchester products Azo Dye Free?

My Account and Details

How do I create a Canningvale account?

I would like to unsubscribe from Canningvale newsletters and emails.

Do you share my Account details with anyone?


Can I become a wholesaler?

Haven't found the answer to your query? Contact our Customer Service Team or use the Live Chat function on our website.