Canningvale Quad Core Memory Foam Mattresses are built last for many years and we proudly stand by the high quality of our products. This Limited Warranty applies to Canningvale mattresses purchased from Canningvale Online.
What does this Limited Warranty cover?
This Limited Warranty covers the following defects where they occur to the mattress when you have been using the mattress only for its intended purpose in a clean home environment and have not subjected the mattress to anything other than “reasonable wear” and proper handling:
A visible indentation or sag greater than 3cm in the foam material when no weight is applied to the top of the mattress.
Any physical flaw in the foam material that causes it to split or crack which has not been caused by human error.
Please note that “normal wear” assumes that your mattress is continuously supported by a proper foundation sufficient to support the mattress and your distributed weight.
What does this Limited Warranty exclude?
This Limited Warranty does not cover:
Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
Use of the mattress in a hotel, business or other commercial environment.
Damage to the structure and/or cover material due to defective timber or sharp metal slats, a improper base system that does not give even support.
How do I make a claim under this Limited Warranty?
To be entitled to make a claim under your guarantee you must notify us of the defect within 30 days after it has appeared. You must; Provide us with your full name and address and details of the defect (inclusive of photography from 3 different angles of the suspected fault): and Provide us with your original proof of purchase receipt. You can notify us of the defect and make a claim by sending an email to firstname.lastname@example.org