Please note: Externally branded products (Including Home Time and Penthouse Suite) are exempt from the Canningvale 5 Year Product warranty!
Canningvale Australia Ltd stand by our products, which is why we guarantee all products against manufacturing faults. If our products are found to have a manufacturing fault within the specific product's warranty period, Canningvale will assess the goods and, should they be found faulty, we will provide either a replacement product or a full refund (less postage and handling). Should the faulty product be unavailable or sold out, a similar replacement will be offered.
Please note that the product warranty does not cover the fair use wear and tear that home ware products generally undergo. We are also unable to warrant breakable items, such as Bathroom Accessories, against breakages that are outside of the fair use of a product.
Register your product warranty by filling in and submitting the Warranty Registration Form found here, within 30 days of purchase. The product warranty commences from the original date of purchase. You must also make a claim, and the claim must be received by us, within that same period in order to have your claim accepted.
If you have purchased via the Canningvale online store, you are automatically registered for your Product Warranty.
Externally branded products are exempt from the Canningvale Product warranty. These products are covered by their individual brand warranties, terms and conditions.
In order to make a warranty claim, follow the below procedure:
- Contact Canningvale by email at firstname.lastname@example.org or telephone on 1800 801 728 (toll free) to notify us of the claim.
- In order for Canningvale to assess the goods, post the items to the address below or email images of the faulty items to email@example.com. Include your return address, nature of the claim/fault and description of the product. If you choose to email photographs, please ensure the Canningvale care label is visible. Canningvale will provide a Reply Paid address for you to return the product.
- Canningvale will contact you to inform you of its decision regarding the claim. If a replacement product is to be provided, Canningvale will send this to you at its cost. If Canningvale decides to provide a refund, the refund will be processed according to your initial purchase method.
Postal address for claims:
Canningvale Australia Ltd
PO Box 4271
The benefits given to you by our warranty are in addition to other rights and remedies you have under a law in relation to the goods to which our warranty relates.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.