Mattress & Sofa Warranty Information
You can be assured Canningvale stand by our products with confidence, which is why we offer an unparalleled warranty against any manufacturing faults.
If our products are found to have a manufacturing fault within the specific product's warranty period, Canningvale will assess the goods and, should they be found faulty, we will provide either a replacement product, a full refund of the purchase price or a 110% store credit. If the faulty product is unavailable or sold out, a similar replacement will be offered.
Sofa Warranty Information
5-year Limited Warranty
Canningvale sofas are built to last and as always, we proudly stand by our quality through our Limited Product Warranty (LPW).
LPW applies to Canningvale branded Sofas when purchased from the Canningvale Online Store.
Canningvale sofas are built to last and as always, we proudly stand by our quality through our Limited Product Warranty (LPW).
LPW applies to Canningvale branded Sofas when purchased from the Canningvale Online Store.
What does the Limited Product Warranty cover?
This Limited Product Warranty covers defects in the event that they occur through the products’ intended use, in a clean environment and only when subjected to no more than reasonable wear and proper handling, for example:
- - A visible indentation or sag greater than 30mm in the foam material when no weight is applied to any parts of the sofa
- - Any physical flaw in the foam/stuffing material that causes it to split or crack, which has not been caused by usage error
- - Please note that “normal wear” assumes that your sofa is continuously supported by a proper foundation (such as an even floor) sufficient to support the sofa and your distributed weight
What does this Limited Warranty exclude?
This Limited Warranty does not cover:
- Physical misuse/abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains, in the event that the defect is caused by such abuse or damage. Ie. Animal/pet use, standing on it, shoes, dirt floor, uneven floor etc
- Use of the sofa in a hotel, business or other commercial environment
- Damage to the structure and/or cover material due to defective a base or flooring that does not give even support
How do I make a claim under this Limited Warranty?
To make a claim under your guarantee you must:
1. Notify us of the defect and make a claim by sending an email to info@canningvale.com
2. Provide us with your full name and address and details of the defect (inclusive of photography from 3 different angles of the suspected fault) along with your Canningvale order number
3. Our Customer Service team will assess the warranty claim and notify you of the outcome within 2 business days
Mattress Warranty Information
Canningvale Mattress 10-Year Limited Warranty
Canningvale Quad Core Memory Foam Mattresses are built to last for many years and we proudly stand by the high quality of our products. This Limited Warranty applies to Canningvale mattresses purchased from Canningvale Online.
Canningvale Quad Core Memory Foam Mattresses are built to last for many years and we proudly stand by the high quality of our products. This Limited Warranty applies to Canningvale mattresses purchased from Canningvale Online.
What does the Limited Product Warranty cover?
This Limited Warranty covers the following defects when you have been using the mattress only for its intended purpose in a clean home environment and have not subjected the mattress to anything other than “reasonable wear” and proper handling:
- - A visible indentation or sag greater than 3cm in the foam material when no weight is applied to the top of the mattress
- Any physical flaw in the foam material that causes it to split or crack which has not been caused by human error
What does this Limited Warranty exclude?
This Limited Warranty does not cover:
- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided that the defect is caused by such abuse or damage
- Use of the mattress in a hotel, business or other commercial environment
- Damage to the structure and/or cover material due to defective timber or sharp metal slats, an improper base system that does not give even support to the mattress
How do I make a claim under this Limited Warranty?
To make a claim under your guarantee you must:
1. Notify us of the defect and make a claim by sending an email to info@canningvale.com
2. Provide us with your full name and address and details of the defect (inclusive of photography from 3 different angles of the suspected fault) along with your Canningvale order number
3. Our Customer Service team will assess the warranty claim and notify you of the outcome within 2 business days