Canningvale Australia stand by our products, which is why we guarantee all products against manufacturing faults for a period of 5 years from the date of purchase. If our products are found to have a manufacturing fault within that time, Canningvale will assess the goods and, should the goods be deemed faulty, provide either a replacement product or a full refund (less postage and handling). Should the faulty product be unavailable or sold out, a similar replacement will be offered. Please note that this 5 Year Warranty does not cover the fair use wear and tear that home ware products generally undergo. We are also unable to warrant breakable items, such as Bathroom Accessories, against breakages that are outside of the fair use of a product.